FINANCIAL COMPLIANCE
Payment Policy
Superior One Medical Services facilitates streamlined procurement through ACH, Wire Transfer, and major credit cards. Our electronic billing systems ensure 100% transparency and alignment with healthcare financial standards.
Standard Billing Terms
Net 30 Terms
Standard payment terms are Net 30 days from the date of invoice issuance. We align with institutional healthcare procurement standards to ensure predictable cash flow management for our medical partners.
Invoicing Cycles
Invoices are generated on a semi-monthly or monthly schedule, detail-coded by facility and specimen type. Electronic remittance is preferred to ensure immediate verification and record-keeping.
Late Payment
Unresolved balances exceeding 60 days may result in temporary disruption of service of non-STAT logistics. We prioritize transparency and encourage proactive communication to avoid account delinquency.
Refunds & Adjustments
DISCREPANCIES: Billing discrepancies must be reported to the Superior One Finance Department within 30 days of the invoice date. Our team will initiate a formal audit of the transportation log and chain-of-custody documentation to verify service precision against established benchmarks.
REFUND ELIGIBILITY: Refunds are issued solely in cases where service failed to meet the "STAT" time-critical parameters established in the Master Service Agreement (MSA), barring delays caused by facility access restrictions or incorrect specimen labeling by the client team.
CREDIT ADJUSTMENTS: Approved adjustments will be applied as credits to the client’s next billing cycle. Superior One prioritizes transparent accounting to ensure alignment with hospital procurement standards and clinical drug testing budgetary requirements.
QUESTIONS?
Contact Billing Support
Our dedicated finance and procurement team is available for account-specific inquiries, billing clarifications, and standard healthcare procurement documentation.